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Clare Martorana

Agencies target 5 common ‘life experiences’ to improve customer experience in government

The Biden administration is giving agencies several common targets to improve customer experience in government. 

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Federal CIO Martorana on her plans for 2023

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The Federal CIO talks about her office’s governmentwide operating plan

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OMB makes Myklegard the permanent deputy federal CIO

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Cloud Exchange 2022: Federal CIO Clare Martorana on why cloud computing and CX go hand in hand

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3 agencies receive first installment of funds to improve customer experience

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Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

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Two small agencies win awards from Technology Modernization Fund board

The Technology Modernization Fund made its first awards since September and only second set of awards from the $1 billion Congress allocated in the 2021…

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Federal CIO Martorana going on a hiring spree in preparation for busy 2022

Reporter's Notebook

The list of executives leaving OMB’s Office of the Federal CIO is growing, but don’t take that as a bad sign.

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