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Ultimately, creating modern digital services depends on understanding the linkages between user experience, customer experience, employee experience and multi-experience. Are you ready to tackle TX at your agency? Here are the first three steps.
Want to continue nudging your agency’s digital transformation efforts forward? Then, iterate and experiment on bite-size components to avoid outsize risk, advises Maximus’ Raymond Holder. He shares seven practical digital modernization tips.
No one will argue that their agency’s attack surface has shrunk — not in a hybrid multicloud world with users accessing surfaces from anywhere all the time. Discover expert advice on how ASM can help agencies reduce their vulnerabilities dynamically.
All agencies will see impactful results by embedding human-centered design principles in their IT modernization projects. Comprehensive collaboration between programmers, IT management staff, CX designers, trusted industry partners and government program owners is paramount for any successful CX initiative.
Successful and responsible use of AI requires a roadmap based on desired outcomes and four other critical elements. We talk with AI guru Kathleen Featheringham to learn what those are and why they matter to agencies working toward smart use of AI.
The 2023 National Cybersecurity Strategy is a momentous document that will have a lasting influence on the global digital ecosystem. One aspect of the strategy’s intent is to “reimagine cyberspace” as a tool to improve trust in the United States’ democratic institutions.
Having loads of data isn’t enough. We talk with James Bench of Maximus about how to develop a practical governance strategy and about three other critical elements to make data actionable: data integration, data analytics and data security.
By taking a human-centered design approach, view your agency’s services as your customer would and identify the most troublesome problems and burdens, advises Maximus’ MaryAnn Monroe. She shares more tips with The Federal Drive’s Tom Temin.
When it comes to employee customer experience, it’s critical to take a lifecycle approach, says Maximus’ MaryAnn Monroe. From before day one to their last day, “everything that happens in between is that employee’s experience with a company or agency.”
Having data at your fingertips only matters if it’s the right data at the right moment. In an exclusive Federal News Network survey, we ask feds about their agencies’ efforts to turn data into actionable intelligence that can lead to better services.
Labor leaders called on the Biden administration to investigate the workplace practices of federal contractor Maximus, claiming the company systemically prevents call center staff, who are predominately Black and Latina women, from advancing their careers.
Whether your agency has just begun to evaluate its cloud options or it’s moving full steam into the cloud. The STORM framework — stabilize, transform, optimize, refactor, mature — offers a migration success strategy.
How do the efforts of the last several years translate into a multi-channel, data-driven and successful customer experience? During this exclusive webinar, moderator Jason Miller will discuss the digital front door and customer experience strategy and initiatives with agency and industry leaders.
When people go online to get information, their expectations have been set by their daily activities. For most, that involves going online and purchasing items for retailers who have developed entire businesses around providing a positive, digital experience.