MAXIMUS

Want to operationalize AI responsibly? Take a holistic and scalable approach

Successful and responsible use of AI requires a roadmap based on desired outcomes and four other critical elements. We talk with AI guru Kathleen Featheringham…

Federal Insights

Amelia Brust/Federal News Network

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The powerful link between CX and cybersecurity is key to a prosperous digital ecosystem

Commentary

Data governance — plus 3 other factors — critical to making actionable use of data

Federal Insights

CX Exchange 2023: Maximus’ MaryAnn Monroe on why to start by identifying critical pain points

Technology

CX Exchange 2023: Maximus’ MaryAnn Monroe on why good employee CX starts before Day 1

Technology

Agencies want data that can lead to actionable intelligence

Federal Insights

Amelia Brust/Federal News Network

Labor leaders urge Biden administration to investigate systemic racial inequity at large federal contractor

Unions

Taking to the cloud by ‘STORM’ — stabilize, transform, optimize, refactor and mature

Federal Insights

Improving agencies’ digital front door to transform customer experience

Federal Insights

Why a good digital experience can boost trust in federal agencies

Commentary

Executive order shining brighter light on customer service improvements

Federal Insights

What needs to be next for CX in the federal government?

As agencies build on the foundation created by the Biden administration to improve customer experience, what needs to happen next? We get insights from…

Federal Insights

Want to accelerate your customer experience? Here’s how AI can be your launch pad

Want to reimagine how your agency delivers customer service in the customer engagement center? Here’s a strategy to start small and scale as you go and…

Federal Insights

How to capitalize on customer experience to drive the mission

Federal Insights

Increasingly, agencies’ core missions require bringing in information, exchanging information or providing information. That requires creating excellent customer experiences. A CX expert shares how to make those engagements seamless.