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On Air: Federal News Network
MAXIMUS
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Want to reimagine how your agency delivers customer service in the customer engagement center? Here’s a strategy to start small and scale as you go and make your business case.
July 29, 2022 -
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Increasingly, agencies’ core missions require bringing in information, exchanging information or providing information. That requires creating excellent customer experiences. A CX expert shares how to make those engagements seamless.
June 27, 2022 -
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For years, the discussion around federal IT modernization has focused on the technology aspect, as agencies put in maximum effort to keep pace with the speed of innovation.
May 31, 2022 -
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For many agencies, the shift to a modernized approach to contact center operations is only just getting underway.
June 26, 2020 -
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Tom Romeo at MAXIMUS joined host John Gilroy on this week's Federal Tech Talk to discuss how Robotics Process Automation can save federal agencies time in data collection and reduce human error.
July 26, 2019 -
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Like all new presidents, Donald Trump has promised much. Like his predecessors, he and his team will soon find out that to carry out its ideas, an administration has to pay attention to basic management realities. Tom Romeo, general manager of the U.S. federal services segment of Maximus, has spent 30 years on the contracting side of federal initiatives. He offers his take on Federal Drive with Tom Temin.
January 19, 2017 -
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This gallery features interviews with executives who are Executive of the Year (Over $300 million) finalists.
October 26, 2015
