Want to reimagine how your agency delivers customer service in the customer engagement center? Here’s a strategy to start small and scale as you go and make your business case.
Increasingly, agencies’ core missions require bringing in information, exchanging information or providing information. That requires creating excellent customer experiences. A CX expert shares how to make those engagements seamless.
For years, the discussion around federal IT modernization has focused on the technology aspect, as agencies put in maximum effort to keep pace with the speed of innovation.
For many agencies, the shift to a modernized approach to contact center operations is only just getting underway.
Tom Romeo at MAXIMUS joined host John Gilroy on this week's Federal Tech Talk to discuss how Robotics Process Automation can save federal agencies time in data collection and reduce human error.
Like all new presidents, Donald Trump has promised much. Like his predecessors, he and his team will soon find out that to carry out its ideas, an administration has to pay attention to basic management realities. Tom Romeo, general manager of the U.S. federal services segment of Maximus, has spent 30 years on the contracting side of federal initiatives. He offers his take on Federal Drive with Tom Temin.
This gallery features interviews with executives who are Executive of the Year (Over $300 million) finalists.