Below are answers to common questions, but please fill out the form at the bottom of the page if you need further assistance and our team will be in touch shortly!

Will the webinar or event be available on demand?

Yes! Webinars will be available to view on demand the day following the event. Exchange events will be available the Monday following the event.

All on-demand content will be accessible via the same link as the live event.

When will I receive CPE credit?

If you qualified for CPE credit, certificates will be emailed to you within a week following the event.

If you believe you qualified and still haven’t received a certificate, please fill out the form below and a member of our team will be in contact with you.

I’m having trouble with audio. How can I troubleshoot?

• Try refreshing the stream using the controls in the webcast player.
• If you have internal speakers, make sure they aren’t muted.
• If you have external speakers, make sure they are powered on and aren’t muted.
• Make sure you did not lose Internet connectivity.
• If issues persist, try switching to another internet browser.
• Use the ? button in the webcast player to make sure your system has passed the system test.
• If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
• If you are using an Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Apple iOS devices do not permit streams to begin automatically.
• Make sure you use an updated internet browser that supports HTML5.
• If your system is using Adobe Flash Player and you receive a “connection failed” message, it’s most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin.

I’m having trouble with video How can I troubleshoot?

• Make sure you did not lose Internet connectivity.
• Make sure your system has passed the system test located under “Test your system now.”  Here is the link for that: https://event.webcasts.com/test/
• If your system is using Adobe Flash Player and you receive a “connection failed” message, it’s most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin.
• If you are using Flash and hear audio but video is only partially shown it could be due to a hardware acceleration issue on some systems with Internet Explorer 9. To fix this please upgrade to the latest Adobe Flash Player. If you’re unable to install a new Flash Player you can disable hardware acceleration by right-clicking on the player. Choose “settings” then “display” and uncheck the hardware acceleration box. You will need to close and reopen your browser.
• If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
• If you are using an Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Apple iOS devices do not permit streams to begin automatically.

Additional questions?