Concur’s secure, cloud-based solutions help federal agencies meet or exceed their Duty of Care responsibilities. Jim Lucier, Concur’s chief customer officer, said, for example, that the ever-changing travel landscape impacts the safety of government travel. Concur works with agencies to help ensure that their employees stay connected, making them reachable in a crisis and keeping them clear from danger.

Adam Joseph, Concur’s senior vice president for federal government, noted that complex federal rules can make travel difficult for federal employees. Concur works with agencies to make the travel process as easy as possible and has dedicated itself to being a reliable resource.

Concur also takes security seriously, whether it’s the security of a mobile employee, or ensuring that their systems remain safe. Both Patti Leonard, director of product management, and John Coovert, head of physical security, discussed steps that Concur takes to offer the very latest technical capabilities inside a protected environment. A low-risk, reliable system is a must for federal agencies.

Concur’s vice president of account management, Jamie Kiser, discussed how important it is to listen to actual line-level employees so that the solution Concur delivers actually meets their needs. These employees are part of the 21^st century mobile workforce and expect Duty of Care solutions consistent with both their mission and the state of technology.

Providing these solutions in the federal market can be challenging, said Marques Tibbs-Brewer, Concur’s federal regional sales executive. As a former fed, Brewer understands the unique nature of federal travel. Maintaining Continuity of Operations (COOP) and providing the latest app-based technology are critical to any system. A safe, reliable system only works if employees feel comfortable with it and making use of today’s technology is an important part of Concur’s approach.

Moderator

Larry Allen, Federal News Radio

Larry Allen is President of Allen Federal Business Partners, a consulting firm that works with some of the top government contractors doing business in today’s federal market.  Larry has over 26 years of experience in the public sector arena.  He provides critical information and advice to top 10 federal contractors as well as small and medium-sized companies.

Guests

Jim Lucier, Chief Customer Officer, Concur

Jim Lucier joined Concur in 2008 where he began his career in a leadership position as a Vice President of Business Development. In 2011, Jim moved into the Federal Government Business Unit as the Senior Vice President and General Manager.  During that time, Jim gained an in-depth understanding of the complex challenges facing both government employees and their respective agencies when it comes to safe, compliant and efficient travel and spend management.

Before joining the company, Jim held a leadership position at JPMorgan Chase following its acquisition of Xign Corporation.  At Xign, he was Vice President of Worldwide Sales and Business Development.  Jim started the Xign corporate alliance program and was instrumental in its success, developing and managing relationships with MasterCard International, JPMorgan Chase and The Pantellos Group.  Jim began his career with leadership positions at Etensity where he was Senior Vice President and General Manager for west coast operations and Gnossos Software through which he served as Director of Sales and spearheaded its market leadership position in the Fortune 500 market for government relations software. Jim holds a B.A. from Dartmouth College. He now serves as Chief Customer Officer, Concur.

Adam Joseph, Senior Vice President and General Manager, Concur’s government organization

Adam Joseph is the Senior Vice President and General Manager of Concur’s government organization, one of our fastest growing divisions, delivering travel and spend management solutions to the public sector. Adam has a 30-year history bringing strategic travel, security and operational innovations to organizations worldwide. Adam joined Concur in 2009 and established Concur’s Extended Services organization, which today employs a global cross-functional team exceeding 1,100 dedicated Concur employees.  This organization successfully delivers leading edge services solutions in fraud, waste and abuse, business intelligence, helpdesk, configuration management, mobile automation, expense management, advanced integration and more for thousands of Concur clients.  Prior to Concur, he was a leader with various of online travel innovators, pioneered managed security and risk management services, and was an early innovator in software quality.

Patti Leonard, Director, Product Management, Concur

Patti Leonard is the Director of Product Management in the R&D organization at Concur.  With more than 20 years of experience in leading software development efforts, she has spent a significant part of her career in the travel industry bringing innovative applications to market as a software developer and as a leader. Patti has a proven track record in tackling the complex challenges of integrating data from partner systems – through her current role in navigating the various facets of pulling flight and reservation data from the GDS or in her previous roles managing interfaces between Marriott’s central reservation system and individual properties as well as retrieving account and bill payment information for an online bill payment provider.  Integrating data from these remote systems requires a strong focus on security and protecting data privacy. Patti has a Master’s of Science in Information Technology Management from Carnegie Melon University.

John Coovert, Head of Physical Security at Concur

John is the Senior Manager of Global Physical Security Team at Concur Technologies.  John is responsible for the safety and security of Concur’s assets; primarily its employees.  John is the Primary Point of Contact and Coordinator for emergency response, preparedness and communication as it relates to the safety and security for all Concurians.  He has over 26 years of experience in law enforcement and security including time with the Las Vegas Metropolitan Police Department and United States Marine Corps, and Casino Gaming industry.  John had previously been at Adobe Systems where he was the Headquarters Site Security Manager and the Global Security Operations Center (GSOC) Manager.  John has been involved with and managed responses to numerous natural and manmade crisis events to include Super-storm Sandy, Paris terrorist attacks, Far East Asia typhoons, etc.  John is a standing member with ASIS, Association of Former Intelligence Officers (AFIO), and the Association of Threat Assessment Professionals (ATAP).

Jamie Kiser, Vice President of Account Management at Concur

Jamie Kiser is an executive in the travel and expense management space with over 12 years’ experience bringing software solutions to the Federal Government. Jamie joined Concur in 2013 to lead implementation delivery services for agency transitions to a successor travel management service. During this time, she led and assisted with over 20 software implementations for some of the largest and most complex federal departments. Jamie led Concur’s Government product management team to drive process and standardization around requirements and enhancements to Concur’s government solution. In her current role, Jamie is responsible for Concur’s Government account management and communications teams. Prior to joining Concur, she was a consultant to the GSA for several years, supporting a major $1.4B acquisition called ETS2 and began her career at Northrop Grumman working in implementation and R&D for the legacy contract, ETS1. Jamie is a graduate of West Virginia University and when she’s not working, loves spending time with her family traveling and playing or going to sporting events.

Marques Tibbs-Brewer, RSE Government, Concur

Marques Tibbs-Brewer has over 11 years of experience applying knowledge and mastery of Federal financial management principles, concepts, regulations and practices related to accounting, acquisition, appropriations law, government travel and internal controls.  Prior to joining Concur, Marques led the Transportation Security Administration’s Travel Program as Travel Section Chief where he managed the Travel Policy, Card and System programs.  He also managed the implementation of an E-GOV Travel (ETS) solution for which he was the recipient of the 2010 DHS Chief Financial Officer’s Executive Award for Exemplary Performance and a Nominee for the 2010 Joint Financial Management Improvement Program’s Donald L. Scantlebury Memorial Award for Outstanding and Continuous Leadership in Financial Management.   Marques also worked to support the development and implementation of governance strategies to integrate enterprise-wide structures, processes, systems and people for Department of Homeland Security’s strategy and plans for migration to E-GOV Travel Service 2 (ETS2).

Marques joined Concur in 2014 to lead agency transitions from implementation to the project close out phase.  During this time, he managed relationships with executives from 14 Department of Homeland Security components.  As a Manager of Account Management, Marques developed the framework for a Strategic Account Management Plan that clarified the role of account management, established program performance objectives and outlined key metrics and benchmarking information to identify and evaluate opportunities for cost savings.  In his current role, Marques is responsible for Sales within Concur’s Public Sector vertical while identifying opportunities for public entities to leverage commercial best practices.

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