Special Edition: Customer Experience Month - Federal News Network

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Special Edition: Customer Experience Month

Artificial Intelligence

Customs and Border Protection adopts new technology to make traveling easier

At Customs and Border Protection, new technologies streamline customer service.

Defense

DISA wants to use cutting edge technology to streamline customer experience

The Defense Information Systems Agency’s Enterprise Services Directorate wants to improve customer experience, and find ways to measure their success in order to quantify their improvement.

Veterans Affairs

Human-centered design at the heart of VA's CX initiatives

Improving customer experience is a top priority for the Department of Veterans Affairs. The department has been concentrating on improving service to its constituents, veterans.

Federal Insights

Customer experience begins at ‘home,’ with an agency’s own employees

Using technology and data analytics to improve the ability for employees in government to create great CX is 50% of the equation, explains Genesys Public Sector CTO Steven Boberski. He sits down to talk all things CX with The Federal Drive’s Tom Temin.