Army Talent Alignment and Development Directorate

Army Human Resources, U.S. Army Reserve Sgt. 1st Class Jena McKinny and Sgt. Keila Orozco, human resources NCOs from the 350th Human Resources Company headquartered in Grand Prairie, Texas, receive training on the Defense Joint Military Pay System at Fort McCoy, Wisconsin.

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Army adopting HR customer experience framework

Before undertaking this effort, HRC had internal discussions about how they would define the difference between customer service and customer experience.

Federal Insights