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The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI\'s Forrest Morgeson.
The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI\'s David Ham
Four federal websites meet or exceed the private sector\'s highest score. How? Why? We ask Joyce Backus at NIH.