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We get mixed results when dialing into the federal and the commercial turkey-cooking hotlines.
Increasingly, agency leadership is setting its sights on driving customer experience inward. Why? To improve employee engagement, job satisfaction and ability to deliver on mission. We take a look at efforts happening now at USDA, DHS and Interior.
Agencies hope to resolve growing recruitment and retention challenges for federal firefighters with a pay raise and new guidance for career paths.
USDA Secretary Tom Vilsack hopes to combat low morale with “robust” recruitment at relocated research facilities.
On this episode, we talk with some of the recipients of the 2021 ACT-IAC Leadership Award winners.