With the exception of the military, where staying ahead of adversaries is an existential imperative, the federal government largely doesn’t have to worry about competition. The unfortunate result of this can be situations where the citizens are technologically far ahead of the agencies that are supposed to serve them. That can lead to issues with citizen experience, when legacy technologies don’t measure up to what they’ve come to expect in other aspects of their lives. That’s why it’s important for agencies to modernize the way they do business.
