Commentary
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The goal of CX is to garner customer feedback and emotions, not to develop more barriers and cumbersome protocols. The last thing organizations want to do is have their progress stalled by bureaucracy.
March 02, 2022 -
Whether you are (or should be) for Postal Reform or against the Windfall and Offset laws, help is coming. John Hatton, staff VP for NARFE, will discuss the status of these on Your Turn.
March 02, 2022 -
Certain potential and real casualties of the brutality occurring in Ukraine are not generally known to the public. But they matter a lot to employees of the State Department.
March 01, 2022 -
Are you ready to return to the office? What are your options? With tens of thousands of people eligible to retire, and labor shortages outside government, some people are expected to take a hike rather than go back to the way things were.
March 01, 2022 -
Network visibility and end user experiences must be top of mind
February 28, 2022 -
Technology modernization is a national priority and is only possible through adoption of cloud native technologies.
February 25, 2022 -
What can people do — either by working longer or delaying their Social Security — that will boost and maintain their standard of living when they do decide to retire?
February 24, 2022 -
For many feds, the money they have in their Thrift Savings Plan will provide anywhere from one-third to one-half of their income. Most know that knowing when to buy and when to sell is a crap shoot, at best.
February 23, 2022 -
If you had your choice, would you prefer a pay raise based on political and fiscal considerations or a cost of living adjustment based on the actual rate of inflation?
February 22, 2022 -
The U.S. isn't quite out of Afghanistan. There's a lot of oversight left to do, which might provide be the biggest lessons learned
February 21, 2022 -
For citizens, interacting with the government, particularly online, can be frustrating. Those interactions can also be challenging for the agency professionals who rely on IT to do their jobs of serving the public.
February 21, 2022 -
As last Sunday's Super Bowl recedes into old news, I think there's a lesson for federal employees who work far below the political level.
February 18, 2022 -
Congress may be on the way to changing two laws that offset or eliminate benefits to public employees and their survivors.
February 17, 2022 -
The modernization of government IT has been happening these days during a period of increasingly sophisticated cyber threats and a dramatic expansion of the government’s cyber defense operations.
February 16, 2022 -
The recent increase in high-profile cyberattacks has shown that the federal government can no longer depend on the traditional perimeter-based defenses to defend their networks. Agencies are beginning to realize that they must adapt and adjust their strategies as new malicious tactics and technologies emerge.
February 14, 2022