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customer service, customer experence, Customer satisfaction - Employee engagement — Customer satisfaction - Employee engagement

Federal Report

How small changes in employee engagement can make a big difference

In new agency-specific data from OPM, more employee engagement trends are beginning to emerge from the federal workforce’s feedback on the 2024 FEVS.

Workforce

Agencies moving toward OPM’s long-term goals for DEIA in FEVS

Federal Insights

How agency chief human capital officers are shaping the future federal workforce
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Workforce

‘Start with encouraging employees to speak up’: Lessons from a steady agency in Best Places to Work