For TSP participants, customer service hold times are down to 15 minutes on average, but lawmakers are calling for a deeper investigation of TSP issues.
The changes in the TSP have pleased many. And rattled a lot of others. There have been widespread complaints about unanswered phone calls or e-mails.
TSP investors who put money into any of the 5,000 new funds available in the federal 401(k) plan will do so for two basic reasons: money or passion.
D.C. congresswoman shares more details about her plans to address challenges from the Thrift Savings Plan update.
The Federal Retirement Thrift Investment Board has increased its customer service staff by 66%, but plans to add even more representatives this week.
The massive overhaul and upgrade of the Thrift Savings Plan was not without its problems. Turns out nobody knows that more than the folks at the Federal Thrift Investment Board, who run Uncle Sam’s massive in-house 401(k) plan.
Along with challenges logging in to TSP’s updated system, an exclusive Federal News Network survey shows many participants are frustrated with the new layout.
Participants in the Federal Thrift Savings Plan will soon be able to put a sizeable chunk of their accounts into 5,000 new funds, including those offered by 300 mutual fund families like Fidelity, T.Rowe Price and Vanguard.
The Federal Retirement Thrift Investment Board adds customer service representatives to help participants who are frustrated with new account interface.
In today's Federal Newscast, news on a potential multimillion dollar settlement for victims of the Office of Personnel Management hack.
A major online update for the Thrift Savings Plan causes high call volumes for the Federal Retirement Thrift Investment Board.
After a brief pause on investment changes, Thrift Savings Plan participants will get a host of new features starting in June.
The people behind the TSP, the Federal Retirement Thrift Investment Board, have a strategic plan for now through 2026.
FRTIB will update its platform interface, add new services and introduce a mobile app, requiring a pause in investment changes for TSP participants.
By later this year, TSP investors could have as many as 5,000 new investment options. So what next?