In his first public comments since the portal launched, federal CIO Steve VanRoekel said agencies and contractors can learn from the problems the website encountered. He said many times big failures provide the opening for major changes.
The House Energy and Commerce Committee called representatives from four contractors — including prime contractor CGI Federal — to the committee to investigate the bumpy launch of the health care website. Contractors responsible for key parts of the website told lawmakers that the federal government was responsible for comprehensively testing the site and that a late decision to require logging into the system before browsing for insurance plans created bottlenecks that crippled the site.
The chairman of the Oversight and Government Reform Committee sent letters to Verizon Enterprise Inc., Google, Microsoft, Oracle and Expedia asking if they are part of the administration's "tech surge" to fix the Affordable Care Act portal.
In a letter to federal CIO Steve VanRoekel and federal CTO Todd Park, Oversight and Government Reform Committee chairmen want documents and information on whether the program went under a TechStat review and whether the White House made decisions that impacted the use of federal IT best practices.
In a special commentary, Federal News Radio's Tom Temin asks, where were the crowd-sourcing, cloud-computing, agile-developing, data-dot-goving, code-a-paloozing studs who have been swept into so many agencies by the Obama administration before the launch of HealthCare.gov?
Aquilent's Mark Pietrasanta and Sean Fitzpatrick, join host John Gilroy to discuss what federal agencies can do to make their websites more user friendly. July 2, 2013