IBM Center for the Business of Government
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Good customer service is just one of President Barack Obama's 15 cross-agency priority goals for agency managers in 2015. Dan Chenok is executive director of the IBM Center for the Business of Government. In his Top 3 for 2015, he tells In Depth with Francis Rose about the expectations agencies will have to provide top notch customer service.
January 14, 2015 -
Today's FEDtalk will feature a roundtable discussion of one of this year's hottest topics - acquisition reform. January 9, 2015
January 09, 2015 -
What are the strategic priorities for the GSA's Federal Acquisition Service? What is category management and how does it benefit federal acquisition? How is FAS fully leveraging the government's buying power and saving taxpayer dollars? Join host Michael Keegan as he explores these questions and much more with Thomas Sharpe, Commissioner, GSA's Federal Acquisition Service (FAS).
January 09, 2015 -
Is the emerging vision of government-as-a-platform too far-fetched and unrealistic? Or does it portend a new era of citizen engagement in public service innovation? What are the distinct roles for citizens in public service co-creation and problem-solving? Are there strategies for creating an environment for co-creation? Join host Michael Keegan as he explores these questions with Satish Nambisan, co-author of "Engaging Citizens in Co-Creation in Public Services."
January 05, 2015 -
What makes an effective leader? How can government executives make a difference? Why pursue a career in public service? Join host Michael Keegan as he explores these questions and profiles over a dozen past and current government executives who shared their extended reflection on the next The Business of Government Hour.
December 29, 2014 -
What is participatory budgeting and how does it work? What are the benefits and obstacles to participatory budgeting? How can we better engage citizens through social media? Join Michael Keegan as he explores these questions and more with Victoria Gordon, author of the IBM Center report Participatory Budgeting: Ten Actions to Engage Citizens via Social Media.
December 19, 2014 -
What is the current state of government innovation offices? What should be considered when deciding to build an effective innovation office? What success factors go into building and sustaining innovation offices? How can you measure the success and identifying failures? Join Michael Keegan as he explores these questions and more with Rachel Burstein and Alissa Black, authors of the IBM Center report A Guide for Making Innovation Offices Work.
December 12, 2014 -
The Office of Personnel Management is trying for the fifth time to modernize its technology for processing retirement claims. OPM will choose a foundation for a fully automated system next year. Rick Holgate is Chief Information Officer of the Bureau of Alchohol, Tobacco and Firearms, and Dan Chenok is senior fellow at the IBM Center for the Business of Government. They're both co-chairs for ACT-IAC. On In Depth with Francis Rose, he explained how agencies like OPM, and others, are planning their IT futures.
December 10, 2014 -
What are the strategic priorities for the Navy's PEO for Enterprise Information Systems? How is the Navy balancing cost with systems capability? What is the Navy's PEO EIS doing to realize greater operational effectiveness? Join host Michael Keegan as he explores these questions and more with Victor Gavin, Program Executive Officer for Enterprise Information Systems within the U.S. Department of the Navy.
December 01, 2014 -
What does the landscape of public sector innovation look like and what does this mean for innovators and those who study their efforts? How do awards programs promote innovation efforts? How can a climate for innovation be created in public organizations? Join host Michael Keegan as he explores these questions with Prof. Sandford Borins, author of the IBM Center report, The Persistence of Innovation in Government.
November 10, 2014 -
John Kamensky, senior fellow at the IBM Center for the Business of Government, counted down the week's top stories with Francis Rose.
November 07, 2014 -
How is the Defense Health Agency changing the way DoD delivers healthcare? What are some of the key challenges faced in restructuring such a complex system? How is DHA transforming its health information technology portfolio? Join host Michael Keegan as he explores these questions and more with LTG Douglas Robb, Director, Defense Health Agency.
November 03, 2014 -
What is the Federal Communications Commission information technology strategy? How is the FCC keeping pace with transformative IT advances? What is the FCC doing to advance its use of enterprise services and collaborative work options? Join host Michael Keegan as he explores these questions and more with David Bray, Chief Information Officer at the Federal Communications Commission.
October 20, 2014 -
What are key management and operational challenges facing the U.S. Department of Energy? How is Energy progressing with its environmental management clean up? How is Energy changing the way it does mission support? Join host Michael Keegan next week as he explores these questions and much more with David Klaus, Deputy Under Secretary for Management & Performance within the U.S. Department of Energy.
October 13, 2014 -
In an era of fiscal austerity, DoD must continue to maintain operations and modernize forces in order to support national security. What acquisition challenges are facing the U.S. Department of Defense? What actions can be taken to improve defense acquisition and the Defense Industrial Base? Join host Michael Keegan as he explore these questions and more with Profs. Jack Gansler and Bill Lucyshyn, authors of the IBM Center report, Eight Actions to Improve Defense Acquisition.
October 06, 2014