The Office of Personnel Management is trying for the fifth time to modernize its technology for processing retirement claims. OPM will choose a foundation for a fully automated system next year. Rick Holgate is Chief Information Officer of the Bureau of Alchohol, Tobacco and Firearms, and Dan Chenok is senior fellow at the IBM Center for the Business of Government. They’re both co-chairs for ACT-IAC. On In Depth with Francis Rose, he explained how agencies like OPM, and others, are planning their IT futures.