In Case of Emergency, Use Web 2.0

Whether the problem is a salmonella scare with pistachios or an earthquake in Italy, federal agencies are finding more ways to use Web 2.0 technologies for cris...

Whether the problem is a salmonella scare with pistachios or an earthquake in Italy, federal agencies are finding more ways to use Web 2.0 technologies for crisis communication.

Michael Dumlao is a senior consultant at Booze Allen Hamilton.

He is considered a thought leader in the realm of crisis communications and has helped several agencies set up systems of communication with the public in case of emergency.

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