Public satisfaction with federal agency services is at its lowest point in 16 years, according to the American Consumer Satisfaction Index. That’s not a good start to your agency’s recruiting efforts. And even if someone passes that mental hurdle and decides to apply for a job at your agency, they then have to get past a bureaucratic gauntlet of a hiring process. Tom Shoop is Editor in Chief at Government Executive magazine. On In Depth with Francis Rose, he shared ways to improve how people get in and out of the federal workforce.

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