IT Modernization
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The CX team in State’s talent bureau likes to frame experience as “backstage” for employees and “onstage” for customers. We learn from State’s Shannon Nagy Cazeau and David Tucker about the intricate way these stages play off each other.
April 28, 2023 -
The space agency has ranked No. 1 as the best place to work in government for 11 years. NASA’s Robert “Bob” Gibbs credits a culture that has developed over decades and shares how leadership nurtures that culture through an employee-first approach.
April 28, 2023 -
Rapid technology development is changing customer experience expectations. While the private sector has led the way into a new era of customer experience, the federal government must catch up or risk becoming irrelevant.
April 28, 2023 -
No one can predict when disaster will occur. But organizations, whether government or private, can control how well they respond. It is all about risk mitigation and resilience.
April 28, 2023 -
A year after President Biden outlined the federal zero trust architecture strategy along with the requirements for meeting specific cybersecurity standards and objectives by fiscal year 2024, agencies are in a crucial stage of development.
April 27, 2023 -
By inserting more data-driven and personalized communications into service interactions, agencies will gain trust among their constituents and also drive desired behaviors, Granicus’ Charlotte Lee shares with The Federal Drive’s Tom Temin.
April 27, 2023 -
As agencies reshape what it means to work in the public sector, we talk to HP Federal’s Matt Barry to better understand how cultural and technology shifts will affect the experience of working in the federal government.
April 27, 2023 -
Federal hiring managers are devising innovative approaches and using new tools to vet candidates. Retired Lt. Gen. Thomas Bostick, who’s a board advisor to HireVue, talks about how to prioritize skills-based hiring rather than focus on experience alone.
April 27, 2023 -
By taking a human-centered design approach, view your agency’s services as your customer would and identify the most troublesome problems and burdens, advises Maximus’ MaryAnn Monroe. She shares more tips with The Federal Drive’s Tom Temin.
April 27, 2023 -
The Government Accountability Office denied a protest by Peraton over the Air Force’s award to CACI in December.
April 26, 2023 -
The VA on Tuesday experienced a systemwide outage of its Oracle-Cerner EHR that’s currently running at five sites.
April 26, 2023 -
The usual uncertainty over budget negotiations, coupled with the debt-ceiling brinksmanship, mean contractors should be highly prepared. This as federal spending continues to set records.
April 25, 2023 -
Understanding the value of compliance data science and using process debt as a cost figure, agencies will overcome resistance to change and improve the efficiency of their operations.
April 25, 2023 -
Mason McDaniel, the chief technology officer at the Bureau of Alcohol, Tobacco, Firearms and Explosives in the Justice Department, said the agency has about 80% of all applications in the cloud.
April 25, 2023 -
Clare Martorana, the federal chief information officer chairwoman of the Technology Modernization Fund Board, and Raylene Yung, the executive director of the Technology Modernization Fund, say they are giving lawmakers more details and briefings about the progress and impact of the investments.
April 24, 2023