Agency Oversight

• Survey: citizen satisfaction plunges

  The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI\'s Forrest Morgeson.

  Federal Drive

  January 25, 2011
• How to manage under a continuing CR

  The continuing resolution expires in March, and we still have no definite word on what will happen next. How can agencies be effective with their new year goals, if the money isn\'t guaranteed? We ask the Partnership for Public Service\'s John Palguta.

  Federal Drive

  January 25, 2011
• HHS, Justice turning up heat on fraudsters

  New rule published today details how the government will go from chasing criminals to using data and other tools to stop them as Medicare and Medicaid fraud is happening. The agencies report returning $4 billion back to the government in 2010, a 50 percent increase compared to 2009.

  Budget

  January 25, 2011
• 16 agencies sign on to help military families

  Caring for the families of military personnel requires a coordinated approach across the federal government, President Obama said Monday. He said agencies have made 50 separate commitments to coordinate programs designed to assist the loved ones of servicemembers.

  Budget

  January 25, 2011
• Exit interview with DHS IG Richard Skinner

  Skinner shares what it was like to oversee an organization that included 23 agencies.

  Management

  January 24, 2011
• The Art of War…for women

  Find out how author Becky Sheetz-Runkle has adopted The Art of War to pertain to women in business. January 24, 2011

  Amtower Off-Center

  January 24, 2011
• Chad L. Fulgham develops the FBI’s IT strategic plan and operating budget

  January 24th and January 26th, 2011 Mr. Fulgham is responsible for the FBI\'s overall information technology (IT) efforts, including developing the FBI\'s IT strategic plan and operating budget.

  Budget

  January 24, 2011
• Telework is about to change your agency

  The recent passage of the Telework Enhancement Act substantially changes the status of telework throughout government. But how? We get details from Dr. Scott Overmyer, author of a new study.

  Federal Drive

  January 24, 2011
• Postal Service beefs up financial monitoring

  Sarbanes Oxley Act of 2002 requires federal agencies to adhere to more stringent financial reporting criteria, and the USPS goes even beyond that. We get details from the USPS\'s Linda Libician-Welch.

  Federal Drive

  January 24, 2011
• Army looks to cut fighting force

  Tighter promotion opportunities and stronger up-or-out rules may loom as the Army seeks to cut the force by tens of thousands of soldiers.

  Federal Drive

  January 24, 2011
• DoD hoping for shorter GAO High Risk List

  The Defense Department\'s leader of business process reform said Friday that she\'s hopeful the Government Accountability Office will remove one of DoD\'s high risk areas from its biennial list of government trouble spots. GAO is expected to issue the list within the next several weeks.

  Budget

  January 24, 2011
• Agency Tip 3: Manage with a ‘personal touch’

  Young people want more of a mentor than a supervisor. Part of \"The Need for the Next Generation\" special report looks at what characteristics young feds expect of their managers.

  Budget

  January 24, 2011
• Agency Tip 2: Provide career development

  Part of \"The Need for the Next Generation\" special report, the VA Acquisition Academy\'s internship program develops future contracting professionals through rigorous classes, job rotations and leadership development.

  Budget

  January 24, 2011
• How to innovate in a radical (but not crazy) way

  Bill Taylor, author of Practically Radical, explains how to bring innovative ideas to the workplace.

  Budget

  January 21, 2011