Management
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The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI\'s David Ham
October 13, 2010 -
Maj. Gen. Hernandez took over the new organization Oct. 1. He tells Federal News Radio his goals include making sure the workforce has the capabilities it needs and to better understand the Army\'s situational awareness.
October 13, 2010 -
Adm. Thad Allen headed the national response to the Gulf Coast spill. He shared with the DorobekINSIDER the successes and challenges to facing the disaster.
October 12, 2010 -
Pakistan has been using border crossing closures for political signaling, restricting transit to Afghanistan to convey its message that armed helicopter flights in Pakistani airspace cross the line of tolerable US actions. The September 30th helicopter incident and its aftermath have significant implications. First is that the US has found a red line that Pakistan cannot afford to let the US cross. Second, mistakes from drone attacks are more forgivable than helicopter attacks. And third, the Taliban will learn that a week-long cut-off of supplies at border crossing points is enough to spur action by the US to have the border reopened.
October 12, 2010 -
Congressmen introduce legislation requiring agencies to transition to the new telecommunications contract from FTS2001 by May 2010. Towns said the government could lose $500 million because of the delays.
October 12, 2010 -
Sen. Mary Landrieu (D-La.) will not stop blocking Lew\'s nomination, even though oil drilling can continue in Gulf of Mexico.
October 12, 2010 -
Many companies are grooming high potential executives to keep rising stars during the recovery, The Wall Street Journal reports.
October 12, 2010 -
Host Larry Allen talks with Anne Reed, President, ASI Government about outside firms working with government on acquisition issues. October 19, 2010
October 12, 2010 -
Earl Devaney, chairman of Recovery Accountability and Transparency Board, told the DorobekINSIDER about an RATB report that states the current lack of uniformity creates a big roadblock to transparency.
October 12, 2010 -
A Congressional Budget Office report estimates health care costs for veterans will rise 45 to 75 percent in the next decade, Army Times reports.
October 12, 2010 -
A provision in the defense spending bill give military agencies the power to exclude contractors due to security risks, upsetting some big-name tech companies, Wall Street Journal reports.
October 12, 2010 -
Learn more about what the 2010 GISLA winners have done.
October 12, 2010 -
Hear more from TIGTA\'s Mike Phillips on the IRS\'s effective phone operations system
October 12, 2010 -
Learn more in today\'s DoD Report
October 12, 2010 -
Learn more about the Redundancy Elimination and Enhanced Performance for Preparedness Grants Act from FEMA Administrator Craig Fugate
October 12, 2010