Beginning next month, agencies can begin honoring certain front-line employees through the administration's new Federal Customer Service Awards Program.
When Dan Tangherlini took over as the General Services Administration administrator in 2012, it was embroiled in the aftermath of the conference scandal. Stepping down after three years later, he reflects on how the agency has transformed itself.
The White House proposed in its 2016 budget request to Congress that lawmakers approve the interagency transfer of money to pay for long-term progress against the 17 cross-agency objectives.
Beth Cobert, the deputy director for management at OMB, said the administration has to help agencies get the skills and capabilities to move to a digital world more quickly and improve the quality. She said an updated Digital Services Playbook is coming in the next month. The IRS is one of the few agencies to grasp how digital services can improve its mission.
Senior managers soon may have more to fret about when it's time to discuss their performance with the boss: Are they engaging employees and creating inclusive work environments?
The President's Management Agenda includes a big customer service component. Deputy Director for Management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead.
The administration is establishing cost and quality benchmarks for administrative operations, such as human resources, finance, acquisition, and IT. After initial doubts, agencies see benefits from understanding how much they are paying for specific functions and how much others are paying for comparable jobs.
The General Services Administration has set aside 1.5 percent of its personnel budget for training and reinvestment in skills for the next fiscal year. GSA Administrator Dan Tangherlini says the focus will be on customer relations and evolving with technology. Federal News Radio's Executive Editor Jason Miller caught up with Tangherlini at the National Contract Management Association's annual government symposium. Tangherlini described his relationship with the Office of Management and Budget's Deputy Director for Management Beth Cobert and some of the things they're working on together on the Federal Drive.
Beth Cobert, deputy director for management at the Office of Management and Budget, told an audience of federal executives that agencies need to take advantage of technology and data to drive innovation in government.
Cross agency priorities get much of the focus so far in the President's Management Agenda for the rest of President Barack Obama's second term. But the PMA officially has four major components. Beth Cobert, the Deputy Director for Management at the Office of Management and Budget, laid out the four components in a keynote speech at the Executive Leadership Conference in Williamsburg Virginia last night. On In Depth with Francis Rose, she explained why she'll push hard on the agenda for the rest of the administration.
In fiscal 2015 FISMA guidance, OMB is trying to close a big hole exposed during the government's reaction to the Heartbleed vulnerability. The White House is giving DHS the authority to regularly conduct proactive scans of certain civilian agency networks. DHS made it clear to Congress earlier this year the delay in getting permission from agencies to scan their networks cost them days in response time during Heartbleed.
VanRoekel will advise the agency's senior leadership on using technology and data to help coordinate the government's response to the crisis. This is his second stint at USAID. Lisa Schlosser will be the interim federal CIO.
As part of President Barack Obama's second term management agenda, agencies are testing new hiring authorities for technology experts and an industry-government exchange program. The Office of Management and Budget also worked with agencies to benchmark the cost effectiveness of back-office functions.
The White House named Mikey Dickerson to lead the Digital Service Office and to be federal deputy CIO. OMB also releases the TechFAR and Digital Service Playbook to help agencies implement agile and other innovative contracting types.
Ahead of results of the annual Federal Employee Viewpoint survey, a National Council on Federal Labor Management Relations working group proposed its initial ways to improve employee engagement through the use of different types of metrics. The Office of Personnel Management is expected to release the annual EVS results in August.