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Rick Parrish, Senior Analyst, Forrester
Rick Parrish
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The President’s Management Agenda includes a big customer service component. Deputy director for management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead. Read Forrester’s report.
