OMB, OPM to set up new hiring assessment line of business as part of IT modernization push

The last 15 years of federal agency IT modernization seems to be culminating under the Biden administration due to a perfect combination of technology…

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From pandemic to SolarWinds and ice storms, managed services saving VA’s help desk from customer woes

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Agencies see success in customer journey maps — now employees are getting their own

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telework, coronavirus

SSA employees get more time to adjust to upcoming telework cancellation

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

4 ways to improve your customer experience, from agencies already deep in the trenches

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Linkedin

Congress wants more data on citizens’ experiences dealing with government

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Agencies are looking to sure up their customer service but hurdles remain

Professor Bob Tobias joined Federal Drive to explain how agencies can improve their customer service but it better services starts in-house.

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Customers rank federal agencies lower than airlines and car rental services

In today’s Federal Newscast, according to new numbers from market research company Forrester, the federal government as a whole was ranked lower than airlines,…

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OPM

OMB’s Weichert: Employee retention may improve with customer experience overhaul

OMB has doubled down efforts to transform customer experience in government as a way to address other top management challenges.

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