Tag: customer service | Federal News Network

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OMB, OPM to set up new hiring assessment line of business as part of IT modernization push

The last 15 years of federal agency IT modernization seems to be culminating under the Biden administration due to a perfect combination of technology…

Reporter's Notebook

From pandemic to SolarWinds and ice storms, managed services saving VA’s help desk from customer woes

Technology

Agencies see success in customer journey maps — now employees are getting their own

Management

VA shares recipes for success with new customer experience ‘cookbook’ for agencies

Veterans Affairs

How VBA turned customer feedback into new legislation in two weeks

Management

Why federal field offices and their people endure

Federal Report

EEOC lays out 2020 priorities for the agency

Federal Newscast

SSA employees get more time to adjust to upcoming telework cancellation

Workforce

4 ways to improve your customer experience, from agencies already deep in the trenches

Technology

JOLIET, ILLINOIS / UNITED STATES - NOVEMBER 1, 2015: One may apply for social security disability, retirement, and survivor benefits at the Social Security Administration Building in Joliet.

SSA announces hiring freeze at headquarters, regional components

Hiring/Retention

Congress wants more data on citizens’ experiences dealing with government

Federal Drive

Agencies are looking to sure up their customer service but hurdles remain

Professor Bob Tobias joined Federal Drive to explain how agencies can improve their customer service but it better services starts in-house.