customer service

In today’s Federal Newscast, according to new numbers from market research company Forrester, the federal government as a whole was ranked lower than airlines, car rental services, and health care providers.

OMB has doubled down efforts to transform customer experience in government as a way to address other top management challenges.

From depletion of clerical ranks to the need to rev up customer service, federal agencies have a lot of incentives to bring on artificial intelligence.

Despite the momentum gathering around the Trump administration’s priority around transforming customer service in government, agencies still face challenges getting feedback from the public under the Paperwork Reduction Act (PRA).

CPB hasn’t rested on its laurels with Global Entry and trying to speed up Customs declarations and passport control.

Amid the Trump administration’s plans to transform the way the government approaches customer service, agencies and lawmakers are laying the groundwork to get that strategy off the ground.

Despite years of shrinking budgets and a smaller workforce, the Government Accountability Office gave the IRS a thumbs up for this year’s tax filing season.

As part of a broader customer service transformation under the President’s Mangement Agenda, the Defense Imagery Managment Operations Center (DIMOC) aims to “connect the dots” between its stovepiped program offices.

As one of the leading agencies in the Trump administration’s campaign to improve customer service, the Veterans Affairs Department sees potential in using artificial intelligence to get a handle on the hundreds of thousands of calls it gets every day from veterans seeking care.

The Education Department’s Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants’ pain points with the form.