Agencies see success in customer journey maps — now employees are getting their own
Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps…
Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps…
From depletion of clerical ranks to the need to rev up customer service, federal agencies have a lot of incentives to bring on artificial intelligence.
Despite the momentum gathering around the Trump administration’s priority around transforming customer service in government, agencies still face challenges getting feedback from the public under the Paperwork Reduction Act (PRA).