Amid the Trump administration’s plans to transform the way the government approaches customer service, agencies and lawmakers are laying the groundwork to get that strategy off the ground.
Despite years of shrinking budgets and a smaller workforce, the Government Accountability Office gave the IRS a thumbs up for this year’s tax filing season.
As part of a broader customer service transformation under the President’s Mangement Agenda, the Defense Imagery Managment Operations Center (DIMOC) aims to “connect the dots” between its stovepiped program offices.
As one of the leading agencies in the Trump administration’s campaign to improve customer service, the Veterans Affairs Department sees potential in using artificial intelligence to get a handle on the hundreds of thousands of calls it gets every day from veterans seeking care.
The Education Department’s Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants’ pain points with the form.
Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, shared more on the new language and what it means on Federal Drive with Tom Temin.
In today’s Federal Newscast, a Veterans Affairs field examiner was hoping to steal nearly $700,000 from a disabled veteran.
The President’s Management Agenda has called for an overhaul of customer service technology on the part of federal agencies.
Of all the customer service channels in need of improvement, agencies across the board may find the biggest challenge in making their websites more user-friendly.
Angela Nordstrom, vice president of federal for NIC, said agencies have a rare opportunity to modernize their systems using a transaction-based approach.