Hubbard Radio Washington DC, LLC. All rights reserved. This website is not intended for users located within the European Economic Area.
customer service
-
![]()
The Office of Management and Budget will launch its first-ever learning agenda for the president's management priorities. It's soliciting feedback from academics, federal employees and state and local governments on the kinds of questions that will shape work on the President's Management Agenda.
December 21, 2021 -
![]()
The final executive order contains many of the same elements from a draft version of the executive order that Federal News Network obtained last month.
December 13, 2021 -
![]()
The Biden administration on Thursday described three broad priorities and several underlying strategies that will inform the President's Management Agenda. It will roll out more specifics, along with more detailed goals and plans, in the coming weeks and months.
November 18, 2021 -
![]()
When it comes to improving customer service, Clare Martorana, the federal chief information officer, said agencies are trying to think less about individual transactions and more about the experiences Americans have with government at various stages of their lives.
November 16, 2021 -
![]()
Federal agencies are simultaneously assessing the state of diversity, equity, inclusion and accessibility inside their own workforces and in the external services they provide to the public. The Biden administration says that's by design.
September 15, 2021 -
![]()
Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
August 27, 2021 -
![]()
The Postal Service Office of Inspector General has taken a step to make the public aware of what's really going on with mail delivery. For more about the project, IG Tammy Whitcomb joined Federal Drive with Tom Temin.
July 28, 2021 -
![]()
For how the agency might be improving things for the next filing season, Federal Drive with Tom Temin turned to the National Taxpayer Advocate Erin Collins.
July 20, 2021 -
![]()
The last 15 years of federal agency IT modernization seems to be culminating under the Biden administration due to a perfect combination of technology maturation, pandemic's impact and real funding from Congress.
April 19, 2021 -
![]()
VA pushing out about 150,000 help desk end users to their homes as the result of the pandemic was a feat which Lynette Sherrill in the Office of Information Technology’s said only a managed service provider could have spanned as quickly as it did.
March 16, 2021 -
![]()
Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps could help agency leaders better identify workforce trends.
November 30, 2020 -
![]()
Department of Veterans Affairs has also developed employee journey map, which describes key career moments for its workforce. VA said it's using the map to create improved experiences for employees, and in turn customer experience to veterans.
November 17, 2020 -
![]()
Agencies are increasingly turning to online feedback as a way to communicate and respond to their customers during the pandemic. In the case of the Veterans Benefits Administration, that feedback led to new legislation in a matter of weeks.
October 08, 2020 -
![]()
Old fashioned employees staffing field offices will never disappear.
June 12, 2020
