The yearlong pandemic situation has pressure-tested the governmental custom experience

The government has learned a lot about its strengths and weaknesses during COVID. Forrester Research Vice President Rick Parrish joined Federal Drive with…

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Agencies improving in CX but need to worry less about digital – more about human design

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Agencies slightly improve customer experience, but still behind the private sector

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rick_parrish

Rick Parrish, Senior Analyst, Forrester

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