Forrester

FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File)

One survey says customer experience with federal agencies is on the decline, while another says the opposite

In today’s Federal Newscast, public satisfaction in federal customer experience reached an-time low last year, according to a scorecard that’s been tracking…

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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Rick Parrish, Senior Analyst, Forrester

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Managers take a bite of Apple for their agencies

David Johnson, a senior analyst at Forrester, has been looking at what managers need to do to integrate Apples into their agency\’s network.

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Time to integrate Macs at your agency

Forrester\’s David Johnson explains the steps you need to take to bring in Apple technology.

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