Forrester

FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File)

One survey says customer experience with federal agencies is on the decline, while another says the opposite

In today’s Federal Newscast, public satisfaction in federal customer experience reached an-time low last year, according to a scorecard that’s been tracking…

Federal Newscast

Getty Images/iStockphoto/Tero Vesalainen

Biden seeks a higher standard for federal customer experience. How well is it already working?

Management

The future of cybersecurity

Federal Tech Talk

Customers rank federal agencies lower than airlines and car rental services

Federal Newscast

Government websites lagging in customer service, scorecard shows

Federal Drive

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

How agencies can ‘pull’ more users toward using their websites

Agency Oversight

Customer Satisfaction Reliability Quality Service Concept

What agency has the most improved customer experience?

Management

Trump plans to bring back Federal Customer Service Awards program

Workforce

Meet your artificial officemate

Technology

Connect.gov is latest attempt to get buy-in to online ID management

Technology

Rick Parrish, Senior Analyst, Forrester

Managers take a bite of Apple for their agencies

David Johnson, a senior analyst at Forrester, has been looking at what managers need to do to integrate Apples into their agency\’s network.

Time to integrate Macs at your agency

Forrester\’s David Johnson explains the steps you need to take to bring in Apple technology.