Preparations for a new appeals process at the Veterans Benefits Administration are two-thirds of the way complete, but IT upgrades have fallen behind.
Some clever, eligible federal workers are considering retiring later this year to be on the retirement roles for the January 2019 cost of living adjustment. But the problem is that time is not on their side.
Some members of Congress are encouraged by a new solution to overhaul the outdated and lengthy appeals process for veterans. Members of the House and Senate Veterans Affairs Committee introduced new legislation Tuesday that would create three paths for veterans to move more quickly through the appeals process. VA has roughly 470,000 claims pending as of April 1.
The Veterans Benefits Administration sees progress with the National Work Queue, the automatic workload system that assigns a veteran's claim to the regional office that has the most capacity to immediately begin work. But Congress is concerned the NW Queue creates unnecessary confusion and can't address the growing backlog of veterans claims.
Some documents related to veterans' disability claims are getting thrown out at Veterans Affairs regional offices, but the VA and its inspector general disagree whether the problem is a systemic issue or one that can be explained by human error.
Lawmakers pushed for provisions of the Defending American’s Small Contractors bill to be folded into the 2017 NDAA.