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Commentary

How cross-sector collaboration can optimize healthcare data and advance equity

The COVID-19 pandemic highlighted pervasive health disparities throughout the country. To address the complexities of this issue, health equity has rightfully become a focal point for the current administration. With the resurgence of COVID-19 cases, it’s important to put the lessons of the not-so-distant past into practice.  

Commentary

How federal health agencies can manage troves of patient information

Federal Insights

Creating equitable government services, particularly in health care, that offer equally great CX

Federal Insights

Data is the key to unlocking sustainable health equity

Federal Insights

CMS embraces human-centered design to streamline citizen services, employee workflows

Federal Insights

Health equity takes center stage in President Biden’s 2023 budget request

Federal Insights

Agencies invest in a future of more equitable, accessible telehealth

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Analysis

Human-centered design enables government to improve customer experience in times of transition

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Federal Insights

OMB names 5 priority areas to improve interagency customer experience, as IRS also tackles citizen services

Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)
Commentary

How human-centered design enables federal health agility during COVID-19

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Smith Pachter McWhorter PLC
Federal Drive

Federal appeals court upholds company's protest of CMS award