National Government Services

A health care data and AI concept showing charts and graphs overlaid across medical equipment.

How cross-sector collaboration can optimize healthcare data and advance equity

The COVID-19 pandemic highlighted pervasive health disparities throughout the country. To address the complexities of this issue, health equity has rightfully…

Commentary

Amelia Brust/Federal News Network

How federal health agencies can manage troves of patient information

Commentary

Creating equitable government services, particularly in health care, that offer equally great CX

Federal Insights

Data is the key to unlocking sustainable health equity

Federal Insights

CMS embraces human-centered design to streamline citizen services, employee workflows

Federal Insights

Health equity takes center stage in President Biden’s 2023 budget request

Federal Insights

Agencies invest in a future of more equitable, accessible telehealth

Federal Insights

Human-centered design enables government to improve customer experience in times of transition

Analysis

OMB names 5 priority areas to improve interagency customer experience, as IRS also tackles citizen services

Federal Insights

Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)

How human-centered design enables federal health agility during COVID-19

Commentary

Federal appeals court upholds company’s protest of CMS award

Federal Drive