The goal of CX is to garner customer feedback and emotions, not to develop more barriers and cumbersome protocols. The last thing organizations want to do is have their progress stalled by bureaucracy.
President Joe Biden is calling for more federal employees to return to the office, saying “significant progress” made fighting the COVID-19 pandemic has made it safer to do so.
Network visibility and end user experiences must be top of mind
The Government Accountability Office said in a new report that the new Trust Funds Federal Financial System (FFS) will not go live in October 2023.
Agencies across the board have an enduring need for scientific and technical talent, the type of people that can be hard to find. Yet many agencies fail to use the personnel mobility program, a system that lets scientific and technical employees from nonprofits work temporarily at a federal agency.
For employees age 40 or older, the federal workforce faces a persistent challenge addressing pay disparities among racial and gender demographics.
A recent GAO report on the personnel mobility program highlights the challenges agencies have faced over the years bringing in scientific, technology and engineering expertise from the private sector.
The backlog of retirement claims has finally broken 30,000, or 31,307 in January, to be precise. The Office of Personnel Management reported 4,577 more claims awaiting processing last month compared to December, or a 17% increase.
Federal managers have some help to ensure their employees are performing at a high level no matter where they are working. A new memo from the Office of Personnel Management released today, offers them performance management tips for a hybrid workplace.
In today's Federal Newscast, the Biden administration names a top official to lead an interagency response to Havana Syndrome.
The Office of Personnel Management authorized the use of excepted service Schedule A appointments to fill vacancies directly in support of the Bipartisan Infrastructure Law.
The Office of Personnel Management and Commerce Department will host a roundtable to discuss the best ways to implement diversity, equity, inclusion and accessibility into hiring and recruitment.
The federal cybersecurity workforce is less diverse than the rest of the federal government, and a unique series of challenges make it harder for agencies to show progress.
The 13th Federal IT Acquisition Reform Act (FITARA) scorecard hearing offered some ideas for future ways to measure agency IT modernization progress.
In today's Federal Newscast, lawmakers are trying to achieve cost parity under TRICARE to cover birth control.