Transportation Security Administration
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Airport screeners and other Transportation Security Administration employees have received a major pay increase to bring their salaries on par with the rest of the federal civilian workforce.
July 27, 2023 -
After its official launch in July, the Department of Homeland Security’s new Customer Experience Directorate sees technology as the pathway to a more human-centered approach to public interactions.
July 27, 2023 -
Two big ticket federal cybersecurity initiatives took big steps forward this week, but their ultimate outcomes remain less than certain
July 26, 2023 -
DHS said it doesn't want to stand in the way of people who are using their mobile driver's licenses at airports or for other federal agency purposes.
July 11, 2023 -
The bill from the GOP-led House Appropriations Committee would effectively reverse forthcoming pay increases for TSA's non-screening workforce, such as air marshals and canine handlers.
June 22, 2023 -
The directorate is being led by former USDS official Dana Chisnell. The goal is to support DHS's "high impact service providers" and other components.
June 20, 2023 -
TSA Chief Information Officer Yemi Oshinnaiye says one of his top priorities is improving customer experience across all agency missions.
June 20, 2023 -
Everyone is a customer at some point. And everyone serves customers at some point.
June 08, 2023 -
DHS is reshaping its approach to technology by focusing on more agile, iterative projects, and reducing its reliance on big system integrators.
May 31, 2023 -
In today's Federal Newscast: Congressman Bennie Thompson wants to give an extra billion dollars to rank-and-file TSA workers. The Postal Service’s long-awaited dashboard, to track on-time mail delivery, is now live. And a Reston, Virginia-based company, with annual revenues of $7 billion, has a new CEO.
May 22, 2023 -
For our May 10th show, I interviewed Transportation Security Administration Chief Human Capital Officer Jason Nelson.
May 10, 2023 -
Transportation is taking a measured approach to ensuring new infrastructure projects feature cybersecurity requirements, or at the very least, cyber guidelines.
May 02, 2023 -
The Transportation Security Administration’s employee training aims to achieve a blend of security and customer service expertise. Jason Miller talks with the agency’s Niki French and Kriste Jordan Smith about how that plays out in reality every day.
April 28, 2023 -
Federal agencies are warning that a deal by House Republicans to raise the debt ceiling in exchange for significant budget cuts would eliminate the jobs of tens of thousands of federal employees.
April 21, 2023 -
In today's Federal Newscast: Some transportation security officers could receive upwards of a 40% pay raise. The State Department looks to Mastercard for its latest deputy secretary. And the Department of Homeland Security is looking to harness artificial intelligence.
March 31, 2023