Mallory Barg Bulman: How good are agencies at improving customer experience?
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve custo...
Research, use of multiple communications channels and a touch of artificial intelligence: those are three strategies federal agencies have used to improve customer experience. Now they’ve been documented by Accenture and the Partnership for Public Service. Mallory Barg Bulman, vice president for research and evaluation at the Partnership, shares the details on Federal Drive with Tom Temin.
Subscribe to Federal Drive’s daily audio interviews on iTunes or PodcastOne
Copyright © 2024 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.
Related Stories
