(AP Photo/Nam Y. Huh)FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps…

Read more

Agencies improving in CX but need to worry less about digital – more about human design

Read more

Agencies slightly improve customer experience, but still behind the private sector

Read more

Commerce, GSA looking for new chief data officers

Rob Leahy joins NASA Goddard as its new CIO after spending the last 17 months at the IRS.

Read more
Montgomery County Maryland

HHS, CMS following the two ‘Cs’ of IT modernization: Customers and cost cutting

Rajiv Uppal at the Centers for Medicaid and Medicare Services, and Jose Arrieta at HHS said bringing the mission offices into the IT modernization discussion…

Read more

SBA, VA driving the customer to center of IT projects

Nagesh Rao, the director of business technology solutions at the SBA, and Jim Trinka, the chief talent management officer in the Office of Information and Technology, say by focusing on customer experience, the applications, systems and people are improving how they meet their mission goals.

Read more

Sign up for breaking news alerts