(AP Photo/Rebecca Blackwell)A person wears a costume of a U.S. Postal Service mailbox while demonstrating outside the Pennsylvania Convention Center where votes are being counted, Thursday, Nov. 5, 2020, in Philadelphia, following Tuesday's election. (AP Photo/Rebecca Blackwell)

USPS earns 91% approval in IG survey despite pandemic challenges

Through it all, USPS dealt with critical shortages of its employees, mail delays and a slew of federal lawsuits.

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From pandemic to SolarWinds and ice storms, managed services saving VA’s help desk from customer woes

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The yearlong pandemic situation has pressure-tested the governmental custom experience

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Nonprofit coders hope to keep improving how the government delivers services

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Wiki Commons/Dlz28

Agriculture CIO says TMF, centers of excellence sped up Farmers.gov upgrades by years

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LinkedinMike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

Forward-thinking agencies have realized that the expectations Americans have as consumers also frame their interactions with the government, and the President’s…

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Customer experience: What is it and why is it needed?

This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it…

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(AP Photo/Nam Y. Huh)FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps could help agency leaders better identify workforce trends.

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