customer experience

FILE - Homeland Security logo is seen during a joint news conference in Washington, Feb. 25, 2015. The Department of Homeland Security paused the work of its new disinformation governance board Wednesday. The move responds to weeks of criticism from Republicans and questions about whether the board would impinge on Americans’ free speech rights. A statement says DHS’ advisory board on homeland security will review the board’s work.  (AP Photo/Pablo Martinez Monsivais, File)

DHS looks to hire hundreds of ‘technologists’ to improve customer experience

DHS is aiming to hire “hundreds” to help improve customer experiences ranging from air travel to the immigration process.

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Joshua Roberts

Everybody talks customer experience. This Veterans Affairs manager has done something about it

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A Transportation Security Administration officer checks travelers as they make their way through security at Love Field in Dallas, Tuesday, April 19, 2022. The major airlines and many of the busiest airports dropped their requirements after a Florida judge struck down the CDC mandate and the TSA announced it wouldn't enforce its 2021 security directive. (AP Photo/LM Otero)

Customs and Border Protection feels the return to international travel

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Getty Images/iStockphoto/KanawatTH

3 agencies receive first installment of funds to improve customer experience

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

5 steps for reinventing the federal customer experience using automation

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Amelia Brust/Federal News NetworkGSA, General Services Administration

GSA looks to reach 100M Login.gov users by year’s end, starting with VA partnership

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Week 13

To improve its customer experience, SSA found an unusual partner from the NFL

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Why customer experience is so challenging for federal agencies

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Survey shows new TSP system difficult to navigate for some participants

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Amelia Brust/Federal News NetworkTSP errors

TSP board scales up customer service staff after major system update

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USDA wants employees and vendors who can take them into the future of CX

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Amelia Brust/Federal News NetworkCDM

‘Don’t suffer in silence,’ federal IT leaders say on DevSecOps implementation

Agencies embracing DevSecOps tout its potential to enhance communication, customer experience and IT security at every stage of a product’s lifecycle.

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In this Monday, July 18, 2016, An Indonesian health official prepares a vaccine injection during a revaccination program for children who were earlier given fake vaccines, at a community health center in Jakarta, Indonesia. Vials of counterfeit vaccines filled with saline solution and antibiotics have been discovered at 37 hospitals and clinics in nine cities, according to the Food and Drug Agency. So far, 23 people have been arrested, including three doctors. The number of affected children is still being investigated. (AP Photo/Achmad Ibrahim)

Another court rules in favor of Navy sailors who refuse COVID-19 vaccine

In today’s Federal Newscast, a federal judge in Texas has blocked the Navy from enforcing its COVID vaccine mandate against nearly 4,000 sailors who’d…

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Federal News NetworkProgram Support Center, HHS, phone, computer

How to fix the festering problem of federal contact centers

Few services to the public can be as troublesome as agency contact centers, just ask the IRS.

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