SSA is implementing e-signatures capabilities for more than 30 forms and removing the signature requirement altogether for 13 forms.
Agencies know that the public now expects personalized CX from government services, the HCLSoftware product manager says.
Agencies need to apply artificial intelligence and other technologies to improve services in real time based on citizen needs, Maximus’ experience leader…
Agencies should combine data from customers and employees to drive total experience improvements, Maximus’ TX leader advises.
