customer experience

AP/J. Scott Applewhiteoversight, Gerry Connolly

Lawmakers ask 5 agencies for update on meeting customer service legislation’s goals

Reps. Gerry Connolly (D-Va.) and Jody Hice (R-Ga.) sent a letter to five agencies, asking them what steps they’ve taken to implement the CASES Act.

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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(AP Photo/Eileen Putman)FILE - This May 25, 2021 file photo shows a U.S. Passport cover in Washington. The United States has issued its first passport with an “X” gender designation, a milestone in the recognition of the rights of people who don't identify as male or female.  (AP Photo/Eileen Putman)

State Dept expects long-awaited online passport renewal system to launch by fall 2022

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(AP Photo/Susan Walsh)Joe Biden

Biden administration details initial vision, three top priorities under President’s Management Agenda

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Public trust in government still lags, despite some agency improvements with customer transactions

When it comes to improving customer service, Clare Martorana, the federal chief information officer, said agencies are trying to think less about individual…

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Joe Biden

Upcoming customer experience executive order underscores Biden’s equity goals

The Biden administration is working on an executive order focused on improving customer experience within government and building on its ongoing work to…

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FILE - This May 25, 2021, file photo shows a U.S. Passport cover in Washington. Americans hoping to travel abroad this summer may have to delay their plans if they need new or renewed passports. Would-be travelers are overwhelming federal offices as the lifting of COVID-19 travel restrictions unleashes a pent-up demand for passports. Wait times for new passports and renewals are now up to 18 weeks and those seeking expedited appointments can take up to 12 weeks. (AP Photo/Eileen Putman, File)

State Dept. says it’s back to sending passports out at pre-pandemic levels

In today’s Federal Newscast, the State Department says it can now get passports out to customers in a matter of weeks.

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