customer experience

Postal Service)Tammy L. Whitcomb, Inspector General at the United States Postal Service

Postal Service trying to make customers more aware of where lags in mail delivery occur

The Postal Service Office of Inspector General has taken a step to make the public aware of what’s really going on with mail delivery. For more about the…

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Turning civic design promises into realities

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Why local data and local processing are key to giving better citizen experience

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(AP Photo/Pablo Martinez Monsivais)Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

The Biden-Harris administration wants to address racial equity – focusing on customer experience can help

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(Getty Images/Image Source/Image Source White)Businessman on phone

Whether on rotary or smart phone, citizens want to call you

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IT modernization

From pandemic to SolarWinds and ice storms, managed services saving VA’s help desk from customer woes

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The yearlong pandemic situation has pressure-tested the governmental custom experience

The government has learned a lot about its strengths and weaknesses during COVID. Forrester Research Vice President Rick Parrish joined Federal Drive with…

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FILE - In this Monday, Jan. 4, 2021 file photo, frozen vials of the Pfizer/BioNTech COVID-19 vaccine are taken out to thaw, at the MontLegia CHC hospital in Liege, Belgium. The European Commission has secured an agreement with Pfizer-BioNTech for an extra 4 million doses of COVID-19 vaccines to tackle a surge of coronavirus clusters that have prompted border restrictions. The doses are expected to be delivered before the end of March. The EU's executive arm is worried by the worsening situation in several areas, mainly due to the spread of new variants. It also does not want virus clusters to prompt more border restrictions. The EU has cited Tyrol in Austria, Nice and Moselle in France, Bolzano in Italy and some parts of Bavaria and Saxony in Germany as places where COVID-19 hospitalizations have been on the rise. (AP Photo/Francisco Seco, File)

Government vaccine customer experience a mixed bag

Distribution of the crucial shots is improving, both because of supply and of governmental adaptibility.

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close up programmer man hand typing on keyboard at computer desktop for input coding language to software for fix bug and defect of system in operation room , technology concept

Nonprofit coders hope to keep improving how the government delivers services

For more details on the organization’s latest priorities now that the Biden administration has taken over, Code For America’s CEO Amanda Renteria spoke to Federal Drive with Tom Temin.

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