What individual federal employees can do, to improve customer experience
It’s the oldest challenge in government and business: How to make things easier for customers. In the digital age, customer service has evolved into something…
It’s the oldest challenge in government and business: How to make things easier for customers. In the digital age, customer service has evolved into something…
The president will nominate John Gibbs, a current political appointee at the Department of Housing and Urban Development, to be the new director of the Office of Personnel Management. If confirmed, he’ll be the third permanent OPM director in as many years.