The Defense Department’s showing negative side effects from a rough transition to a new healthcare contractor in the western United States. Those side effects are because of a 21-billion dollar contract award to a healthcare administration company new to the TRICARE system. Debra Draper is director of health care issues at the Government Accountability Office. She said on In Depth with Francis Rose that cost overruns and healthcare delays are cropping up because TRICARE management didn’t pay close enough attention to the company’s transition process.

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