Bob Behn, senior lecturer, Harvard Kennedy School of Government
With about two years left in the Obama administration and a new President's Management Agenda, measuring that success becomes more critical. One way people do i...
With about two years left in the Obama administration and a new President’s Management Agenda, measuring that success becomes more critical. One way people do it is with Key Performance Indicators. Bob Behn is a senior lecturer in public policy at the Harvard Kennedy School of Government and author of “PerformanceStat Potential.” On In Depth with Francis Rose, he said having too many key indicators may be worse than not having enough.
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