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Tom Shoop, Editor in Chief, Government Executive

Public satisfaction with federal agency services is at its lowest point in 16 years, according to the American Consumer Satisfaction Index. That's not a good st...

Federal News Network Staff

January 30, 2015 5:14 pm

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wfedstaff | April 18, 2015 12:57 am

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Public satisfaction with federal agency services is at its lowest point in 16 years, according to the American Consumer Satisfaction Index. That’s not a good start to your agency’s recruiting efforts. And even if someone passes that mental hurdle and decides to apply for a job at your agency, they then have to get past a bureaucratic gauntlet of a hiring process. Tom Shoop is Editor in Chief at Government Executive magazine. On In Depth with Francis Rose, he shared ways to improve how people get in and out of the federal workforce.