IT Modernization
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Matt Mandrgoc, the head of Public Sector at Zoom, said there are several considerations agencies must keep in mind, including legacy technology and complexity as they move further into the hybrid work environment.
August 14, 2023 -
It’s a daunting task to prepare for emergency response to the growing number of impactful events like these. However, tested and proven solutions like GEO satellites, combined with the new LEO satellites and other emerging technologies developed by the communications industry, offer useful options for government agencies to help overcome the communications barriers facing first responders in the wake of these events.
August 11, 2023 -
Defense officials say the organization aims to make sure DoD takes a coordinated, responsible approach to adopting generative AI for military applications.
August 10, 2023 -
Michael Gifford, a senior strategist for CivicActions, highlights key questions that agencies should pay close attention to in the new 508 assessment criteria to improve accessibility of technology for citizens and employees alike.
August 09, 2023 -
Agencies often ponder whether to apply AI to citizen interactions under the customer experience movement, or to making internal operations more efficient. But the two are connected, said Susan Wedge, managing partner for the U.S. public and federal market at IBM Consulting.
August 09, 2023 -
Michael Gifford, a senior strategist for CivicActions, explains why the new 508 assessment criteria will help agencies improve accessibility of technology for citizens and government employees alike.
August 08, 2023 -
Successful and responsible use of AI requires a roadmap based on desired outcomes and four other critical elements. We talk with AI guru Kathleen Featheringham to learn what those are and why they matter to agencies working toward smart use of AI.
August 08, 2023 -
The IRS is dipping into its multi-year modernization funds to digitally process all the tax returns it receives by 2025 — a major shift for an agency that still relies heavily on paper forms.
August 02, 2023 -
Mangala Kuppa, the director of business application services in Labor’s CIO’s office, said the agency hopes to continue to develop the portal using chatbots and other technologies to better serve citizens.
July 31, 2023 -
DoD told House lawmakers the reason for cancelling MyTravel stemmed from slow integration with the services ERP systems and an overall lack of usage that didn’t seem to be increasing in the coming years.
July 27, 2023 -
‘As easy as possible’: OPM’s new tutorials aim to help retiring feds and improve customer experienceNew video tutorials from the Office of Personnel Management lay out, step by step, a couple of key items on the federal retirement to-do list.
July 26, 2023 -
Government funding, policy and legislation, such as the $1.3 billion budget proposal for FY24 to bolster and train the federal health care workforce, the President’s Management Agenda (PMA) and the 21st Century Integrated Digital Experiences Act (IDEA) are united by the imperative to strengthen and empower the federal workforce.
July 24, 2023 -
Gary Washington, the chief information officer at the Agriculture Department, said within its multi-cloud environment, they are constantly looking to maximize its value, improve customer experience and continue to be flexible with business needs.
July 20, 2023 -
CISA’s zero trust model provides federal agencies with a clear path to follow, making it another vital tool to help define the zero trust journey — one that will help them meet the September 2024 deadline set by the Office of Management and Budget's memo.
July 19, 2023 -
We’re living in an era of “modernization inflation,” in which agencies must keep up with the rate of innovation or risk falling behind. A bold modernization goal can pay dividends in helping agencies harness the latest technology and stay ahead of industry trends.
July 18, 2023