Officials in DoD's new user experience office say improvements at a joint DoD-VA facility show it's possible to raise the bar for UX in government
The challenge is it's easier to train Army mission specialists to understand data, rather than training Army data specialists to understand its varied missions.
How has the Naval Sustainment System (NSS) cut supply chain costs and improved readiness for both ships and aircraft?
Senate Appropriators said the RDER program “has to date not resulted in accelerated fielding outcomes,” calling for reallocation of funds in fiscal 2025.
The number of TRICARE beneficiaries who get health care from military facilities is about half what it was 20 years ago. DoD now wants those patients back.
A congressionally mandated commission found that the force-sizing construct in the 2022 National Defense Strategy is "inadequate."
Lawmakers say agencies need to be more transparent and modernize how they handle classified information to "reestablish trust" with the American people.
Before undertaking this effort, HRC had internal discussions about how they would define the difference between customer service and customer experience.