SDFM The Business of Defense
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Agencies should combine data from customers and employees to drive total experience improvements, Maximus’ TX leader advises.
April 25, 2024 -
Agencies need to strike the right balance between new technology and human interaction to make their services more efficient.
April 25, 2024 -
The New Hampshire and Maine cyber leaders say using the StateRAMP cloud security shared service accelerates their digital transformation efforts.
April 25, 2024 -
The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.
April 25, 2024 -
The modernization efforts will streamline various logistics systems into a single view, while integrating new technologies like barcoding.
April 25, 2024 -
VA’s chief veterans experience officer explains how the department reaches out to service members transitioning back to civilian life.
April 24, 2024 -
State chief information officers say cloud services provide as good or better security than on-premise infrastructure, NASCIO research finds.
April 24, 2024 -
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WHS’ customer experience strategist shares details about how the organization intends to improve experiences and services delivery for its customers.
April 22, 2024 -
Federal agencies can overcome challenges around Kubernetes, and even open up new opportunities, with the right strategies.
April 22, 2024 -
The new capabilities, applications and business models unlocked by cloud adoption are expected to have an outsized effect on the business of government.
April 22, 2024 -
As cloud technology use cases become increasingly complex, how can agencies ensure data is secured?
April 22, 2024 -
Adobe’s public sector experience leader says agencies need to take a “full omnichannel” approach to customer experience to meet their users’ expectations.
April 19, 2024 -
How is digital transformation impacting the mission at FEMA?
April 10, 2024 -
How are strategies evolving to stay ahead of tomorrow's cyber threats?
April 09, 2024