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Localizing oversight helped CBP bring its decentralized records management process into compliance with NARA's standards.
Genesys' U.S. public sector vice president offers actionable insights on improving CX through agent assist technology and cloud.
Former White House official says agencies are in the midst of a “culture change” when it comes to cybersecurity.
Agencies need to prepare for the fact that when they go to the cloud, there’s a shared responsibility for protecting the data, Rubrik's public sector CTO says.
CISA is helping agencies advance data security, while ensuring it has its own data house in order.
Records are made up of a variety of formats. What were primarily reports on paper make up about 70% of what is generated at TVA.
IBM provided its own grounds for testing and developing a set of AI tools. It can help client organizations avoid some of the initial mistakes.
What technology initiatives have been successful and what are plans for the future?
With further tasking and resources, CISA could supply more help to address major challenges that impede FCEB ZTA implementation.
ServiceNow federal CTO says expanding use of AI and advanced CX will help with gaining public’s trust in government’s digital services.
Multi-cloud, if approached with foresight, can be the solution agencies need to deliver flexibility, scalability and cost-savings across their enterprise.
Agencies need to understand their data and current legacy system architecture before moving applications to the cloud, advises Splunk cloud solutions architect.
The National Archives and Records Administration (NARA) is moving away from analog records and requiring it in digital format. June 30 will be the deadline.