On this week’s show, we take a detailed look at the long-awaited instruction the Defense Department issued in January on services acquisition. DoD Instruction 5000.74 is the first standalone instruction the department has ever issued specifically…
Mallory Barg Bulman, research director at the Partnership for Public Service, tells Federal Drive with Tom Temin, career federal managers can still make a difference no matter when the next election is scheduled.
Bob Dittmer, deputy tax commissioner of the Indiana Department of Revenue, tells Federal Drive with Tom Temin about how the state is licking the problem of fraudulently obtained refunds.
A new report on customer service details gap between agencies' and citizens' perceptions, and challenges to improvement.
A court ruling says OPM acting Director Beth Cobert shouldn't be allowed to serve in her role. The administration continues to stand by its nomination. Political pundits say the legal disagreement is the least of the worries when it comes to the political appointee process.
A report from the Partnership for Public Service and Accenture Federal Services found that data, governance, communication and engagement, and workforce management are the biggest challenges for government agencies trying to improve customer service.
Charles Dickens might have described federal customer service as the best and worst. When it's good it ranks up with the best in the private sector. But too often, federal customer service is terrible. Now the Partnership for Public Service and Accenture Federal Services team up to help. They polled agencies with high transaction volumes to discover whether agency managers consider themselves on board with a customer centered approach. Kathy Conrad, director of Digital Government at Accenture, joins Federal Drive with Tom Temin with more detail.
At 106 years old, Virginia McLaurin says she's fulfilled a longtime dream after meeting President Barack Obama and first lady Michelle Obama during a Black History Month reception at the White House on Feb. 18.
What if the snow days many Washington-area feds enjoyed this winter were erased, as in never happened? Senior Correspondent Mike Causey says it's not an episode of the Twilight Zone. It's Washington.
Kimberly Graves and Diana Rubens, who were reinstated to their positions as directors of the St. Paul and Philadelphia regional veterans benefits offices, could face another form of punishment, following the results of a second investigation from VA Deputy Secretary Sloan Gibson. The results of the investigation, which took longer than Gibson expected, should come in another week.
Art Gonzalez, the deputy chief information officer for service, delivery and engineering at the Veterans Affairs Department, announced he will leave his post on March 5.
You may have missed this one. But at the end of 2015 the Obama administration concluded work on its second national action plan for the Open Government Partnership. If the government was a door, you'd say it's still half open, or half closed depending on your point of view. Two dozen good-government groups carefully evaluated open government progress. Sean Moulton, open government project manager at the Project on Government Oversight, joined Federal Drive with Tom Temin to share what they found.
The Government Accountability Office ruled the Consumer Product Safety Commission’s voluntary BYOD program doesn’t violate any laws.
Danny Harris, the Education Department’s chief information officer for the last seven years, decided to retire after 32 years in government.
Federal News Radio celebrates Presidents Day with a look back at America's 45 presidencies.