Tom Temin Commentary
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At 8,000-plus words, this executive order is as much a term paper as it is a call to action.
May 13, 2021 -
The Federal Employee Viewpoint Survey answers a lot of questions, but also leaves many unanswered.
May 07, 2021 -
They're here to stay regardless. It works well when everyone keeps the mission as the North Star.
April 30, 2021 -
Customer service, public acceptance and public relations for a continuum for agencies in law enforcement.
April 23, 2021 -
The Marines obsess over something simple like a PT uniform while VA sweats bullets over its electronic health record.
April 16, 2021 -
If people can see Wrestlemania in person, why can't at least some federal offices start to repopulate?
April 12, 2021 -
Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
April 09, 2021 -
You can't make bad news go away. But by focusing on people doing good work, you can keep the cable TV anxiety at bay
April 02, 2021 -
Finding people imbued with the idea of public service is only part of the federal manager's job. You've also got to create conditions that sustain their passion.
March 26, 2021 -
USPS loses $10 billion a year. Nothing's changed in years, Congress hasn't acted. Maybe they should listen to DeJoy?
March 24, 2021 -
Will NAPA's recommendations for OPM melt like a snowball on a hot Capitol plaza?
March 19, 2021 -
What's a glassy-eyed carp in a dirty pond got to do with pandemic life?
March 12, 2021 -
Distribution of the crucial shots is improving, both because of supply and of governmental adaptibility.
March 10, 2021 -
The biennial list steams on, a few programs off, a few added, but the billions go.
March 05, 2021 -
Consider becoming a mentor to someone who doesn't look like you.
February 26, 2021