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Can agencies create CX that’s ‘simplistic, delightful and surprising’? Leaders from the Agriculture Department, Education Department, Homeland Security Department and IRS think so and share the work underway in their agencies to make it easy to navigate government services — for the federal workforce and for the public.
DoD introduced a new plan to modernize records keeping and make it more accessible as agencies move away from paper records.
Chief human capital officers and other federal workforce leaders celebrated 20 years of the CHCO Council by reflecting on past successes and sharing plans to address current challenges for strategic human capital management.
Bureau of Prisons correctional officers, and nearly everyone is a correctional officer, operate in a crucible. They deal with Bureau management, which has trouble maintaining staffing and measuring its programs.
The VA is setting a systemwide goal to have every network using at least half of PACT Act hiring authorities implemented by the end of the year.
The Office of Personnel Management took a step to address more immediate concerns from retiring federal employees, ahead of the agency’s long-term efforts to modernize retirement services.
Having best places to work, means some employees endure the worst places. And the worst of all, according to the rankings for 2022 compiled by the Partnership for Public Services, is the Bureau of Prisons (BOP), a component of the Justice Department.
Federal Chief Information Officer Clare Martorana said the guidance will help agencies understand how to implement the law that called for them to modernize websites, implement digital signatures and improve citizen services.
The Department of Veterans Affairs is rolling out a new pay model for its IT and cybersecurity employees later this year — whether or not a governmentwide effort to increase tech workers’ salaries moves forward.
It may not be likely to become law, but a new bill to reform federal civil service shows how deeply some members of congress feel about the issue. Sen. Rick Scott (R-Fla.) just introduced a bill that would turn all federal employees, not just senior executives, into employees at-will.
BOP must do simple things to makes itself a better place to work: Get to full staffing. Hire the right people. Update crumbling facilities. Sharpen the anti-recidivism problems. Easy to visualize, difficult to do.
The Navy hopes to make dramatic improvements for all of its users within the Pentagon by midway through next month. Similar fixes are on the way for the rest of the service, but may prove more difficult.
I think it's safe to say, from here on out, people will have the choice to either "go in," or telework at least some portion of the week.
Postmaster General Louis DeJoy says Postal Service can still achieve its long-term financial goals – if its regulator and Congress don’t interfere with plans to overhaul its delivery network.