The Approach to IT Modernization
When you talk about IT modernization and automation. IT modernization is something the CIO can drive. But when it comes to automation, everything relates to process. That’s where the user engagement really comes into play. With our partnership council that we have established, we have established an 18-month roadmap. The 18-month roadmap is not IT driven, it’s user driven.
CIO, Bureau of Engraving and Printing, Department of Treasury