21st Century IDEA Act - Federal News Network

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Customer experience — Customer Experience

Agency Oversight

Good customer experience isn't just good. For federal agencies, it's the law

"The purpose of the act is to improve government websites and its related services to enhance that customer experience," said GAO's Carol Harris.

Ask the CIO

American Rescue Plan Act funding continues to pay dividends for GSA’s TTS

IT Modernization

OMB gives agencies a 10-year digital services transformation framework

Reporter's Notebook

For 21st Century IDEA Act, EIS, it’s just a matter of time

IT Modernization

After four year delay, agencies to get 21st Century IDEA Act guidance this summer

Ask the CIO

Agencies getting on board with TMF as expedited review deadline nears

Reporter's Notebook

GSA rips off the 'beta' from its SAM.gov platform

computer, website, federal government

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Technology

New federal website design standards emphasize 'continuous improvement'

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Commentary

Improving IT and operational performance with human centered design, customer experience practices

VeteransAffairs

Federal Newscast

VA OIG highlights continuing IT security issues with the agency

FILE- This April 30, 2018, file photo shows an interior view of the Sainsbury's flagship store in the Nine Elms area of London. British regulators say the proposed supermarkets merger between Sainsbury's and Walmart's Asda unit would push up prices and reduce quality for shoppers, casting doubt on a deal that would create the country's biggest grocery chain. (AP Photo/Matt Dunham, File)

Federal Newscast

Military commissaries, exchanges will have wider customer base in 2020

Rep. Gerry Connolly (D-Va.)

Technology

Rep. Connolly: Expect 'scattered compliance' with 21st-Century IDEA deadlines

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Technology

Upcoming IDEA Act deadlines task agencies with digital service overhaul

Trump_Executive_Power_Glance_53698

Technology

Trump signs IDEA Act in bid to close 'tech gap' between government, private sector websites

Ro Khanna

Federal Drive

21st Century IDEA Act requiring updated federal websites passes House

Ro Khanna

Federal Newscast

Bill to digitize more government services passes House

Ro Khanna

Congress

Lawmaker confident IDEA Act will pass before end of lame-duck Congress

FILE - In Dec. 14, 2016 file photo, early morning traffic rolls down Pennsylvania Avenue toward the U.S. Capitol as daybreaks in Washington. The federal government swung to a surplus of $214.3 billion in April, 2018 primarily reflecting the revenue from that month’s annual tax filing deadline. The Treasury Department reports that last month’s surplus increased 17.4 percent from a year ago. (AP Photo/J. David Ake, File)

Congress

New bill would extend identity protection benefits for feds compromised in OPM breach