Federal Newscast
Federal contractor to pay $7M for CX methodology issues
Veterans Affairs
First Look VA’s National Cemetery Administration seeks to ‘own the moment’ for veteran burials
Agency Oversight
The government's satisfaction index is up, but still not what it should be
Federal Report
Grumpy feds won't give good customer service
Agency Oversight
Uh-oh, satisfaction with federal government services has dropped
Federal Newscast
One survey says customer experience with federal agencies is on the decline, while another says the opposite
Congress
Lawmakers ask 5 agencies for update on meeting customer service legislation's goals
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Federal Drive
No single reason customer satisfaction with federal services keeps slipping
Management
Federal agencies score all-time high on customer satisfaction survey
Management
State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov
