No single reason customer satisfaction with federal services keeps slipping

Best listening experience is on Chrome, Firefox or Safari. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne.

Citizen satisfaction with the federal government has long been middling, especially compared to the best of industry. But for the last couple of years the government has lost ground. That’s according to an annual survey conducted by the American Customer Satisfaction Index. The index’s director of research, Forrest Morgeson, joined Federal Drive with Tom Temin for the details.

Copyright © 2024 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.

Related Stories

    Improving IT and operational performance with human centered design, customer experience practices

    Read more
    Getty Images/iStockphoto/Tero Vesalainencustomer experience

    4 ways to improve your customer experience, from agencies already deep in the trenches

    Read more