customer satisfaction

Agencies can’t get enough data as they try to improve customer experience

The Biden administration’s push for improved customer experience couldn’t come at a better time. More people than ever are trying to access federal agencies….

Agency Oversight

Getty Images/iStockphoto/Tero Vesalainen

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight

(AP Photo/Charles Krupa)

Parcels jam a conveyor belt at the United States Postal Service sorting and processing facility, Thursday, Nov. 18, 2021, in Boston. On the busiest days, about 170,000 packages are processed at the facility. Last year's holiday season was far from the most wonderful time of the year for the beleaguered U.S. Postal Service. Shippers are now gearing up for another holiday crush.(AP Photo/Charles Krupa)

USPS scores lower on customer satisfaction, on-time delivery in fiscal 2021

Agency Oversight

(AP Photo/Rebecca Blackwell)

A person wears a costume of a U.S. Postal Service mailbox while demonstrating outside the Pennsylvania Convention Center where votes are being counted, Thursday, Nov. 5, 2020, in Philadelphia, following Tuesday's election. (AP Photo/Rebecca Blackwell)

USPS earns 91% approval in IG survey despite pandemic challenges

Agency Oversight

Getty Images

No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Sheri Petras: People are more satisfied with federal websites

Federal Drive

State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

Management

OFPP initiates 360-degree reviews of the acquisition process

Management

Phased retirement: Is it coming to your agency?

Mike Causey

Public satisfaction with government services lowest in 16 years

Management

Customer satisfaction with e-government down slightly but near record highs

Federal Drive

Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according…

Federal Drive

Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating…

Federal Drive

NIH providing satisfaction on the web

Federal Drive

Four federal websites meet or exceed the private sector\’s highest score. How? Why? We ask Joyce Backus at NIH.