customer satisfaction

ONR looks to automation to speed hiring federal hiring process

The Office of Naval Research wants an automated hiring portal to track employees’ information during onboarding and offboarding processes.

Federal Insights

Satisfaction among TSP participants declines in 2023 survey

TSP

Thrift savings plan TSP written on a piggy bank.

Military member enrollment in TSP’s blended retirement system reaches record high

TSP

Agencies can’t get enough data as they try to improve customer experience

Agency Oversight

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight

(AP Photo/Charles Krupa)

Parcels jam a conveyor belt at the United States Postal Service sorting and processing facility, Thursday, Nov. 18, 2021, in Boston. On the busiest days, about 170,000 packages are processed at the facility. Last year's holiday season was far from the most wonderful time of the year for the beleaguered U.S. Postal Service. Shippers are now gearing up for another holiday crush.(AP Photo/Charles Krupa)

USPS scores lower on customer satisfaction, on-time delivery in fiscal 2021

Agency Oversight

(AP Photo/Rebecca Blackwell)

A person wears a costume of a U.S. Postal Service mailbox while demonstrating outside the Pennsylvania Convention Center where votes are being counted, Thursday, Nov. 5, 2020, in Philadelphia, following Tuesday's election. (AP Photo/Rebecca Blackwell)

USPS earns 91% approval in IG survey despite pandemic challenges

Agency Oversight

No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Sheri Petras: People are more satisfied with federal websites

Federal Drive

State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

Management

OFPP initiates 360-degree reviews of the acquisition process

Management

Phased retirement: Is it coming to your agency?

Julie Perkins, partner at Shaw Bransford and Roth will answer your questions about phased retirement, and Federal Times Senior Writer Andy Medici will…

Mike Causey

Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans’ satisfaction with the services they receive from the federal government…

Management

Customer satisfaction with e-government down slightly but near record highs

Federal Drive

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That’s actually down slightly from last quarter, which had set an all-time high, according to the latest report.