customer satisfaction

Agencies can’t get enough data as they try to improve customer experience

The Biden administration’s push for improved customer experience couldn’t come at a better time. More people than ever are trying to access federal agencies….

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Uh-oh, satisfaction with federal government services has dropped

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(AP Photo/Charles Krupa)Parcels jam a conveyor belt at the United States Postal Service sorting and processing facility, Thursday, Nov. 18, 2021, in Boston. On the busiest days, about 170,000 packages are processed at the facility. Last year's holiday season was far from the most wonderful time of the year for the beleaguered U.S. Postal Service. Shippers are now gearing up for another holiday crush.(AP Photo/Charles Krupa)

USPS scores lower on customer satisfaction, on-time delivery in fiscal 2021

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

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Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according…

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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating…

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NIH providing satisfaction on the web

Four federal websites meet or exceed the private sector\’s highest score. How? Why? We ask Joyce Backus at NIH.

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