Agencies can’t get enough data as they try to improve customer experience
The Biden administration’s push for improved customer experience couldn’t come at a better time. More people than ever are trying to access federal agencies….
The Biden administration’s push for improved customer experience couldn’t come at a better time. More people than ever are trying to access federal agencies….
The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according…
The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating…
Four federal websites meet or exceed the private sector\’s highest score. How? Why? We ask Joyce Backus at NIH.