customer satisfaction

(AP Photo/Rebecca Blackwell)A person wears a costume of a U.S. Postal Service mailbox while demonstrating outside the Pennsylvania Convention Center where votes are being counted, Thursday, Nov. 5, 2020, in Philadelphia, following Tuesday's election. (AP Photo/Rebecca Blackwell)

USPS earns 91% approval in IG survey despite pandemic challenges

Through it all, USPS dealt with critical shortages of its employees, mail delays and a slew of federal lawsuits.

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

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