customer satisfaction

TSP

Satisfaction among TSP participants declines in 2023 survey

Currently, 82% of TSP participants are satisfied with the plan, compared with an 87% satisfaction rate in 2022.

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Thrift savings plan TSP written on a piggy bank.

Military member enrollment in TSP’s blended retirement system reaches record high

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(AP Photo/Charles Krupa)Parcels jam a conveyor belt at the United States Postal Service sorting and processing facility, Thursday, Nov. 18, 2021, in Boston. On the busiest days, about 170,000 packages are processed at the facility. Last year's holiday season was far from the most wonderful time of the year for the beleaguered U.S. Postal Service. Shippers are now gearing up for another holiday crush.(AP Photo/Charles Krupa)

USPS scores lower on customer satisfaction, on-time delivery in fiscal 2021

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

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Amelia Brust/Federal News NetworkFederal Acquisition, GSA

OFPP initiates 360-degree reviews of the acquisition process

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Public satisfaction with government services lowest in 16 years

A new report from the American Customer Satisfaction Index says that Americans’ satisfaction with the services they receive from the federal government…

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Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer…

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Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI\’s Forrest Morgeson.

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